A Message Concerning Product Service

“We will service any Campfire Audio IEM for the life of the product regardless of the warranty listed.”
“So for instance if a truck runs over your IEM we will repair or replace them for parts cost and shop time for the repair. (proof of purchase required)”
“Also just because the shells are aluminum BA drivers are incredibly delicate, can and will be damaged if you drop them on a hard surface, submerge them in liquid or generally abuse them. We do not lay claim that they are indestructible and they should be cared for like a high end camera or other fine electronic device.”

Ken Ball

Product Warranty

The Campfire Audio 2 Year Limited Warranty protects against defects in manufacture and assembly of earphones and cables for two (2) years from the date of original retail purchase.  Accessories such as carrying cases and eartips are not covered by warranty.

The warranty does not cover damage or malfunction due to misuse or wear and tear.  The warranty is transferable with valid warranty serial numbers.

If your product is found to be defective during the warranty period, we will either repair the product or replace the product with a new or equivalent model at the discretion of Campfire Audio.

Any product found to be defective or damaged outside of the warranty period can be repaired for a service fee (parts+labor). An estimate will be provided once your product has been reviewed by our engineers. 

Any repaired or replaced parts or products are covered for the remainder of the original warranty period or for ninety (90) days, whichever period of time is greater.

Warranty claims are processed through the point of purchase. If your product was purchased from an authorized Campfire Audio retailer, please contact them regarding any warranty, service, or return requests.

To request service from Campfire Audio please fill the warranty/service request form below.  We’ll follow up with instructions for your return. 

The customer is responsible for all shipping and handling charges related to returning the product to Campfire Audio. We’ll cover the cost to get your warranty repair back to you.  It is advised that returns are shipped insured with tracking information as Campfire Audio is not responsible for items lost or damaged in transit. 

Feel free to contact us if you have any questions.

Warranty Service Request Form

Does your product require service?
Please fill out the form below and we’ll be glad to help.
Nameyour full name
Return Shipping Addressmore details
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Productname of product
Warranty Serial NumberNumber found on warranty card or box
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Shop/Dealer NameName of Dealer/Retail Location
Order Numberif available
Date of Purchase
Detailsmore about the issue
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