Orbit Support

[vc_row][vc_column][vc_single_image image="139403" img_size="full" alignment="center" css_animation="fadeIn"][/vc_column][/vc_row][vc_section][vc_row][vc_column][vc_text_separator title="Getting Started" title_align="separator_align_left" color="custom" border_width="3" css_animation="fadeIn" accent_color="#89dc65"][vc_column_text css_animation="fadeIn"]Important for new Orbit users!
  • Remove both earphones from the case
  • Remove the sticker tabs from each earphone
  • Return both earphones to the case
  • Close the lid (earphones and case are now synced)
  • Open the lid
Now ready to pair! *If your Orbit are paired to a device prior to doing the above steps, you may encounter one of your earphones not connecting, to resolve this you will need to return the Orbit to their case and initiate a system reset. You can see the steps for this below[/vc_column_text][vc_tta_accordion style="modern" color="blue" active_section="0" css_animation="fadeIn" collapsible_all="true"][vc_tta_section title="Getting Started Video Tutorial" tab_id="1673906202885-cbf3c5ed-055a"][vc_video link="https://player.vimeo.com/video/777188182" align="center" css_animation="none"][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_text_separator title="Pairing" title_align="separator_align_left" color="custom" border_width="3" css_animation="fadeIn" accent_color="#89dc65"][vc_column_text css_animation="fadeIn"]Hold Orbit's green button for 5 seconds until the indicator lights blink, to enter pairing mode. Then select 'Orbit' in your device's Bluetooth settings.[/vc_column_text][vc_tta_accordion style="modern" color="blue" active_section="0" css_animation="fadeIn" collapsible_all="true"][vc_tta_section title="Pairing Video Tutorial" tab_id="1673906436932-fd4cd31b-f5bd"][vc_video link="https://player.vimeo.com/video/778317834" align="center" css_animation="fadeIn"][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_text_separator title="Connectivity Troubleshooting" title_align="separator_align_left" color="custom" border_width="3" css_animation="fadeIn" accent_color="#89dc65"][vc_column_text css_animation="fadeIn"]If you're experiencing any issues with your Orbit's connectivity, follow the quick steps below to initiate a full system reset:
  • Disconnect Orbit from your device
  • Return both earphones to your case
  • Hold green button for 10 seconds (lights will light up one by one)
  • Close the lid
  • Open the lid and pair with your device
[/vc_column_text][vc_tta_accordion style="modern" color="blue" active_section="0" css_animation="fadeIn" collapsible_all="true"][vc_tta_section title="System Reset Video Tutorial" tab_id="1673906465079-bff74f66-a407"][vc_video link="https://player.vimeo.com/video/778656486" align="center" css_animation="fadeIn"][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_text_separator title="Touch Functions" title_align="separator_align_left" color="custom" border_width="3" css_animation="fadeIn" accent_color="#89dc65"][vc_row_inner][vc_column_inner width="1/4"][vc_column_text css_animation="fadeIn"]
  • Play/Pause - Single tap either earphone
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  • Next Track - Double tap right
  • Previous Track - Double tap left
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  • Volume Up - Press and hold right
  • Volume Down - Press and hold left
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  • Voice Assistant - Triple tap either earphone
[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_tta_accordion style="modern" color="blue" active_section="0" css_animation="fadeIn" collapsible_all="true"][vc_tta_section title="Play/Pause" tab_id="1673906576035-42f2841c-d552"][vc_video link="https://player.vimeo.com/video/778608296" align="center" css_animation="fadeIn"][/vc_tta_section][vc_tta_section title="Next/Previous Track" tab_id="1673906595627-0adad652-2113"][vc_video link="https://player.vimeo.com/video/778594208" align="center" css_animation="fadeIn"][/vc_tta_section][vc_tta_section title="Volume Up/Down" tab_id="1673906595307-78eedb69-54e2"][vc_video link="https://player.vimeo.com/video/778643000" align="center" css_animation="fadeIn"][/vc_tta_section][vc_tta_section title="Voice Assistant" tab_id="1673906594708-a1f2ecdc-4441"][vc_video link="https://player.vimeo.com/video/778620843" align="center" css_animation="fadeIn"][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][/vc_section][vc_row][vc_column offset="vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs"][vc_tta_accordion style="modern" color="blue" active_section="0" css_animation="fadeIn" collapsible_all="true"][vc_tta_section title="Initial Set-Up (New Users Start Here!)" tab_id="1670352618587-ef6ea98d-0d64"][vc_column_text css_animation="fadeIn"]Important for new Orbit users!
  • Remove both earphones from the case
  • Remove the sticker tabs from each earphone
  • Return both earphones to the case
  • Close the lid (Earphones and case are now synced)
  • Open the lid
Now ready to pair![/vc_column_text][vc_video link="https://player.vimeo.com/video/777188182" align="center" css_animation="none"][/vc_tta_section][vc_tta_section title="Pairing" tab_id="1670352618597-b701089b-adf3"][vc_column_text css_animation="fadeIn"]Hold Orbit's button for 5 seconds, until the indicator lights blink, to enter pairing mode. Then select 'Orbit' in your device's Bluetooth settings.[/vc_column_text][vc_video link="https://player.vimeo.com/video/778317834" align="center" css_animation="fadeIn"][/vc_tta_section][vc_tta_section title="System Reset" tab_id="1670352622887-b0cb923f-25eb"][vc_column_text css_animation="fadeIn"]Hold your Orbit button for 10 seconds, until you see the indicator lights light up one-by-one. Helps with: -Earphones won't pair -No sound from a single earphone [/vc_column_text][vc_video link="https://player.vimeo.com/video/778656486" align="center" css_animation="fadeIn"][/vc_tta_section][vc_tta_section title="Touch Functions" tab_id="1670352624361-03b8793b-8167"][vc_video link="https://player.vimeo.com/video/778608296" align="center" css_animation="fadeIn"][vc_video link="https://player.vimeo.com/video/778594208" align="center" css_animation="fadeIn"][vc_video link="https://player.vimeo.com/video/778643000" align="center" css_animation="fadeIn"][vc_video link="https://player.vimeo.com/video/778620843" align="center" css_animation="fadeIn"][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]