FAQ

All of our products are covered by a 14-day return policy. If a product doesn't suit you for any reason, you are welcome to return it within this window. All items must be returned with accessories and in like-new condition to receive a full refund.

We reserve the right to levy a re-stocking fee. However, we rarely find this necessary.

Please send returns to:

Campfire Audio: returns

2400 SE Ankeny

Portland, Oregon 97214

USA

Please include your contact information and a brief note detailing your return.

The Campfire Audio 2 Year Limited Warranty protects against defects in the manufacture and assembly of earphones and cables for two (2) years from the date of original retail purchase.  Accessories such as carrying cases and ear tips are not covered by warranty.

Warranty is active from the date of original purchase through our website or an authorized Campfire Audio dealer. Warranty is transferable and active for the full 2-year window.

Attempts to self-repair or modify your product may void your warranty.

If your product is found to be defective during the warranty period, we will either repair the product or replace the product with a new or equivalent model at the discretion of Campfire Audio.

Any product found to be defective or damaged outside of the warranty period can be repaired for a service fee (parts+labor). An estimate will be provided once our engineers have reviewed your product. 

Parts & product replacements are subject to supply limitations. In the case of unrepairable/unreplaceable units, an alternate model in equal or better condition may be offered at Campfire's discretion.

Any repaired or replaced parts or products are covered for the remainder of the original warranty period or for ninety (90) days, whichever period of time is greater.

Warranty claims are processed through the point of purchase. If your product was purchased from an authorized Campfire Audio retailer, don’t hesitate to get in touch with them regarding any warranty, service, or return requests.

To initiate warranty service please email us at support@campfireaudio.com with your name and a brief note detailing the issue you are encountering.