2.  Receive your confirmation and tentative quote.

3.  Send in your earphones.

4.  We’ll test, inspect, and confirm your trade-in.

5.  Receive your unique coupon code for your trade-in.

6.  Use your coupon code towards a purchase on Campfireaudio.com.

Can I trade in products other than Campfire Audio earphones or headphones?

We are only accepting Campfire Audio earphones and headphones. Cables, cases, and other products are not eligible for trade-in. 

Please only send your earphones.  The included cables, cases, etc., will not contribute to your trade-in valuation.

Can I return the item I purchase using my unique Trade-In code?

You can still return your product under our 14-day return window.  You will be issued a new code for the value of your trade-in, and your payment will be refunded. 

All terms of our standard return policy apply.

Can I trade my earphones for cash?

No. This trade-in system is intended to help Campfire Audio fans upgrade to a newer product.  Additionally, we can’t issue cash payments. 

Trade-in credits are issued via a unique coupon code only.

How is my product graded?

Products are graded using the same process we use on our Campfireaudio.Market site.  IEMs must pass 100% of our sonic testing parameters.  Cosmetic damage is ok; its degree will contribute to your earphone’s valuation.  Some earphones may be too cosmetically damaged for us to accept. 

We understand that these products are premium, and we will always grade your product with this in mind.  We value and respect the investment you initially put into these products.

Can I use my unique coupon code on your other websites, like Campfireaudio.Market or ALOaudio.com?

Trade-in coupons are only usable for one-time purchases on the CampfireAudio.com site. 

What if I disagree with your valuation offer?

You don’t have to accept it.  Our pricing tables have been carefully constructed to offer excellent earphone value.  And, while we cannot negotiate our valuation offers, we do want to hear from people about how we can do better. 

What if your inspection changes the valuation offer?  Can I get my earphones back?

Sure.  We’ll let you know if our inspection of your earphone alters our initial valuation.  If you determine that you don’t want to proceed with your trade-in because of this change, we’re happy to work with you to return your earphones to you.  However, you will be responsible for the return shipping on your earphones.  We will provide you a quote for return shipping at that time using our shipping rates. 

What if I want my Trade-In earphones back after I use my coupon to make a new purchase?

Once your earphones are thoroughly inspected and our valuation offer of store credit is accepted, your earphones are placed into our normal production process flow and are no longer available to be retrieved. 

Please ensure you understand that you are exchanging your earphones permanently for credit on Campfireaudio.com.