FAQ

General Information

We are located in Inner South East Portland.

Our address is:

2400 SE Ankeny,

Portland, Oregon, USA.

97214

Our workshop is currently closed to the public due to Covid-19.

All orders are shipped and local pick-up is not available at this time.

Thanks for your understanding.

Campfire Audio’s first line of IEMs was released in 2015. You can learn more about our story and view a full chronology of our releases here.

All of our IEMs are conceived, engineered, and assembled by a small, passionate, team in Portland, Oregon. Various parts and accessories for our products are sourced from outside of the United States. All research and design, assembly, frequency testing, quality control, and packaging, are done in house here in Portland.

To many that are new to the world of High Fidelity audio, seeing an earphone that costs upwards of $1000 can be a bit of a shock. At Campfire Audio we are committed to creating the absolute best listening experience and performance an earphone can offer. Whether its sourcing high quality machining for outer housings, using custom designed drivers for each model, or maintaining our US based design and assembly, all of this coalesces towards achieving this goal. Our pricing is set in order to maintain this commitment and to continue to fuel innovation in our pursuit of exceeding expectations and pushing boundaries.

High fidelity ear phones offer a clarity and richness of sound that lower-end earphones are unable to match. When it comes to hearing the intricacies and detail that artists put into a mix, much is lost when listening to cheaper earphones. High-end earphones are able to create an expansive sense of space and articulation between various instruments/vocals that bring a heightened experience and emotional engagement to the listener.

In addition to offering a superior listening experience, high fidelity earphones, like those made at Campfire Audio, have a build quality and engaging aesthetic that can’t be matched by lower-end models. Superior build quality creates a high level of longevity and durability, while a forward-thinking, engaging aesthetic offers another avenue for connection and appreciation of our products.

Purchasing Online

We ship to many countries worldwide. Our official distributors supply Campfire Audio products to the countries that we do not ship directly.

If you are not able to locate our products locally and you don’t see your country on the list of available places to ship during checkout, please send us a note at [email protected] and we will do our best to find a solution for you.

If you’ve forgotten your password please use this link. If you placed an order using the Amazon Payments gateway, that purchase will not automatically be added to your account. However, we can easily add it to your account if you contact us at [email protected]

Yes, you can track your order here. Please note that orders are shipped Monday-Friday and they are typically picked up around 1 pm PST. So if you placed an order over the weekend, rest assured we’ll be shipping it to you as soon as possible.

Recently placed new orders, and back-ordered products that have not yet shipped, can be canceled by contacting +1 (503) 853-8608, or via email at [email protected], as soon as possible.

Orders for items immediately available that have shipped cannot be canceled or modified once they have been shipped. We suggest you follow the return instructions for your order or simply refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives at our warehouse.

Payments

We offer a variety of payment methods for your convenience. Credit Cards, PayPal, and Amazon Payments. Choose your favorite option.

This can happen for a variety of reasons. If your billing address and shipping address don’t match this may cause an error. If you’ve accidentally entered the card number incorrectly, this will also cause an error to occur.

If you leave us a note when placing the order, we are happy to add this information to the invoice.

Yes. All of our direct credit card processing occurs via secure processing. Your credit card information never touches our servers.

If you pay via Amazon Payments, Amazon handles all of your credit card information and of course is extremely secure. Additionally, our site is very secure. Your information (for example, passwords or credit card numbers) is private when it is sent to or through this site.

Shipping and Delivery

Orders are shipped Monday-Friday and they are typically picked up around 4pm PST. If you placed an order over the weekend, rest assured we’ll be shipping it to you as soon as possible.

Yes. Just fill out the respective billing and shipping addresses and you’re good to go.

For most orders it is about 2-3 business days via our complimentary shipping method in the USA. Depending on the carrier and the country you live in, it could be as long as 7 business days for a package to arrive. Additional time can be added depending on the particular requirements of your country’s customs.

We offer complimentary shipping in the United States of America.

International shipments are subject to the particular carrier rate selected during checkout. We offer our account rates to keep the costs as low as possible.

Please note any duties are not covered by the shipping cost.

For security reasons, all online purchases require an adult signature upon delivery. All orders are delivered by FedEx or USPS.

If your order is shipped via FedEx and you are unavailable to sign for your package, the driver will leave a door tag on your door, informing you of the delivery attempt. The driver will make a total of three delivery attempts on three consecutive business days and temporarily held at a location near you. If you are still unavailable to sign for your package, the package will be returned to us.

Shipping and Delivery

Yes, customers are responsible for return product shipping.

As long as you are within the 14-day return window, you are welcome to send us your return.

Please visit this link for details.

Campfire Audio offers a 14-day no-questions-asked return policy, starting the day your item is delivered.

Returned IEMs and Headphones must be received in like-new condition with all accessories.

A restocking fee may be assessed for products returned late, in less than new condition, missing accessories, and/or in unoriginal or damaged packaging. Damaged earphones or headphones may be assessed a larger restocking fee. If it is determined a restocking fee will need to be accessed, you will be notified prior to the issuing of a refund for your order.

Unopened products will not be assessed a restocking fee.

Custom made products are not returnable

Once we receive and inspect your return, we will process your refund promptly. If there is a restocking fee, we will contact you before processing your refund.

The refund will be to the same method the payment was made. So if you paid via PayPal, you will receive a refund via PayPal. If you pay via Credit Card, the credit card you used will receive the refund. It can take 2-3 days for the processing depending on the financial institution, but often in practice, it happens much more quickly.

Product Authenticity

You can purchase authentic Campfire Audio earphones, headphones and accessories directly from Campfireaudio.com or from any of our authorized distributors or dealers.

Our products are serialized on the box and have an included warranty card to match that number. If you have any doubt, please contact us via email at [email protected] and we can give you the history of your product via the serial number.

A counterfeit product is reproduction or imitation of one of our products that are aimed at misleading the purchaser into believing they are authentic products. These products are a low-quality impersonation of our work. Occasionally prices of these counterfeit products are high in an effort to further mislead the purchaser.

If a website or shop seems questionable, trust your instinct. When in doubt, avoid dubious transactions.

If you have any suspicion about a reseller or website offering Campfire Audio products, we recommend that you avoid the transaction. Please let us know if there is an unathorized seller of our products by emailing us at [email protected] and we will investigate the matter further.

Close
Sign in
Close
Cart (0)

No products in the cart. No products in the cart.


Close