FAQ

General Information

In which countries is it possible to shop at Campfireaudio.com?

We ship to many countries world wide. Our distributors supply Campfire Audio products to the countries that we do not ship to directly. If you are not able to locate our products locally and you don’t see your country on the list of available places to ship during checkout, please send us a note at [email protected] and we will do our best to find a solution for you.

How do I recover my forgotten password?

If you’ve forgotten your password please use this link: https://campfireaudio.com/my-account/lost-password/. If you placed an order using the Amazon Payments gateway, that purchase will not automatically be added to your account. However, we can easily add it to your account if you contact us at [email protected]

Can I track my order?

Yes. Here is a special page just for tracking your order: Order Tracking. Please note that orders are shipped Monday-Friday and they are typically picked up around 1 pm PST. So if you placed an order over the weekend, rest assured we’ll be shipping it to you as soon as possible.

Payment

What payment method can I use to make my purchase?

We offer a variety of payment methods for your convenience. Credit Cards, PayPal, and Amazon Payments. Choose your favorite option.

Why might my credit card be refused?

This can happen for a variety of reasons. If your billing address and shipping address don’t match this can cause an error. If you’ve accidentally entered the card number incorrectly, this will also cause an error to occur.

Can I include my company’s details on my invoice?

If you leave us a note when placing the order, we are happy to add this information to the invoice.

Is it safe to use my credit card on the website?

Yes. All of our direct credit card processing occurs via PayPal processing. Your credit card information never touches our servers. If you pay via Amazon Payments,
Amazon handles all of your credit card information and of course is extremely secure. Additionally, our site is very secure. Your information (for example, passwords or credit card numbers) is private when it is sent to or through this site.

Delivery

When can I receive my order?

Orders are shipped Monday-Friday and they are typically picked up around 1pm PST. So if you placed an order over the weekend, rest assured we’ll be shipping it to you as soon as possible.

Can the delivery country be different from the purchasing country?

Not at this time. We are working to reduce the occurrence of fraudulent transactions. As a result, our standards for order processing have been tightened.

How long will my order take to arrive?

For most orders it is about 3 business days via our complimentary shipping method in the USA. Depending on the carrier or country you live in, it could be as long as 7 business days for a package to arrive. Additional time can be added depending on the particular requirements of your country’s customs.

How much do I pay for delivery service?

We offer complimentary shipping in the United States of America. International shipments are subject to the particular carrier rate selected during checkout. We offer our account rates to keep the costs as low as possible.

Is a signature required upon delivery of my order?

For security reasons, all online purchases require an adult signature upon delivery. All orders are delivered by FedEx or USPS. If your order is shipped via FedEx and you are unavailable to sign for your package, the driver will leave a door tag on your door, informing you of the delivery attempt. The driver will make a total of three delivery attempts on three consecutive business days and temporarily held at a location near you. If you are still unavailable to sign for your package, the package will be returned to us.

Returns

Do I have to pay anything to return my items?

Yes, customers are responsible for return product shipping.

How do I return an item?

Please let us know you would like to return a product via email to [email protected] Then, as long as you are within the return window, you are welcome to send us your return. Please address your return to: Campfire Audio – Returns, 2400 SE Ankeny, Portland, Oregon 97214 USA

How long do I have to return an item?

You have 15 days to request a return from the time of receipt. Campfire Audio earphones come with a 15-day no questions asked return policy that begins on the date of delivery. Returned IEMs must be received in like-new condition with all accessories for a 20% restocking fee to be assessed. IEMs returned in less than new condition, missing accessories, and/or in unoriginal packaging may be assessed a larger restocking fee. Unopened IEMs will not be assessed a restocking fee.

How will I receive my refund?

Once we receive and inspect your return, we will process your refund promptly. If there is a restocking fee, we will contact you before processing your refund.
The refund will be to the same method the payment was made. So if you paid via PayPal, you will receive a refund via PayPal. If you pay via Credit Card, the credit card you used will receive the refund. It can take 2-3 days for the processing depending on the financial institution, but often in practice, it happens much more quickly.